We believe that customer support begins with an outstanding product. We have designed and engineered our system to be easy to learn and use for any need you may have.
To help you get the most from your system, we have created the Quantix™ Support program. This program goes far beyond traditional software support, providing you with a much higher level of service. Our goal is to not only meet your expectations, but to exceed them.
Quantix Support provides every facility with one year of free software support. This includes unlimited 24-hour, 365-day emergency support in addition to regular support on our toll free number. When you call, you will talk to a live person who knows your facility. You’ll get your answers and the help you need by a qualified technician who really cares about helping you. At Quantix, you are not just a number or another name on a list. You are a valuable business partner and we are here to help you in any way we can.
QUANTIX SUPPORT OFFERS THE FOLLOWING BENEFITS:
- Unlimited 24-hour, 7 days-per-week emergency support
- Unlimited regular support during normal business hours
- Free system updates and upgrades
- Free updates to all system documentation
- Unlimited email support
- Free programming of group contracts, invoices and confirmation letters
- 20% discount on future software purchases
- Customer satisfaction surveys
- Discounted rates for on-site visits after initial purchase
- Discounted rates for custom programming
- Discounted rates for Internet training
- Seasonal customers receive notice to upgrade before season starts
- Input to the development of new modules
- Input in the modification/enhancement cycle of existing features
- Customer newsletter and technical bulletins
- Consignment program for used equipment
- Discounted prices on all supplies
- Assistance with ticket and card stock orders
INSTALLATION SERVICES A fully functional Quantix system can be up and running in a very short time. A qualified installer will travel to your facility to setup the hardware, install the software and perform various tests to ensure it’s working properly. Your system can also be pre-loaded in our offices and shipped directly to you ready to go. You can choose the installation option that is best for you and your budget.
TRAINING SERVICES We have made Quantix systems easy to use and easy to learn. We understand the confidence that comes with comprehensive training from the developer. That’s why we offer several training services;
- On-site training where, we’ll work with you to determine a training schedule that best meets the needs of your staff. Training is completed using your data and your staff is ready to fully implement the system by completion of the program.
- Internet training where we assist your staff in using the software through an Internet connection. This is ideal for brief questions or focusing on a specifc feature of the system. Internet training is also very useful as a follow-up to the initial training or for briefing new staff members once the system is already in place.
- Training classes are also provided in the Quantix offices.
Please contact us for a current list of class times and schedules.